Customer Account (Help)

How do I log in?

Logging in with your customer information is always the first step. So the first question is: “existing customer or new customer”?

• If you have previously ordered from Connox, or if you are subscribed to the newsletter, you will be able to sign in with your personal user information. Simply click on "Customer account". Connox customers will be able to log in with their E-Mail address or customer number and password. Amazon customers will only be able to sign in with their customer number and password. Type in the requested data in the provided fields and confirm the information by clicking on “Log in”. Then you will enter your customer area.
• Find out how to sign in as new customer below.

What happens if I forgot my password?

If you have forgotten your password, don't worry. Click on “Customer account” in the top navigation menu, enter your e-mail address under “Forgot password” and confirm by clicking on “Request password”. In a few seconds, you will get an E-Mail with a new personal password. Of course you will be able to change your password in the customer area whenever you want.

How do I sign up as new customer?

As a new customer, you will need to register i.e. create a customer account. This can be done on the “Customer registration” page.

Enter your name, surname and e-mail address in the relevant field and click on "Free registration”. You will get a confirmation E-Mail within seconds.

Please note: The fields marked with * are mandatory fields and must be filled out!

How can I change my customer information?

In order to change your information, such as invoice address, delivery address, password or E-Mail, please log in at "Customer account" and click on the relevant title — “invoice address”, “delivery address” or "your data”. You will also be able to subscribe or unsubscribe to the Connox newsletter as well as create and change your wish lists.

Find information about your current and past orders in your customer account. After signing up, you will find an overview of all the orders, vouchers and invoices by clicking on “Your orders”. Find specific categories under the relevant titles and view detailed information about order content and shipping numbers. You will also have the option to print invoices and vouchers in PDF format.

With our wish list function you can save and manage desired articles. You can also publish the list, for example for wedding gifts.

What is a wish list and why is it useful?

A wish list is a practical function in our Online Shop. You can add products that you like to your wish list with a simple click. The list can then be sent to your friends and relatives. You only have to send them a link.

The people you select will then know what you want and will have direct access to our Online Shop. Moreover, an article that has already been bought will be marked as such on the list. This way, receiving the same present twice is avoided – unless you want the same article twice!

Publishing a wish list

If you want to publish your wish list, simply tick “publish wish list” in the “edit wish list” section. Then click on the "save" button. On the following page you will now see a link with your saved wish list. This link can be sent to your friends.

This function is great to organise wedding gifts, for example.

If you want to delete an item from your wish list, click in the same menu on the "x“ to the right of the name of the item.